Bill and his crew always put me at ease when I try to explain what thingamajig is wrong with my car. My nincompoop way of talking about cars is nothing but a hullabaloo to most but they can unravel whatever concoction I come up with and never show how flabbergasted they are. After they fix whatever flibberty-jibbit is wrong they use concise explanation, not a lot of nonsense and poppycock.